FAQ’s – KJL Pictures

Where You Can Kreate Love Through Making A Nice Memento or You Can View Our Gallery Of Love Being Kreated Around The World!

FAQ's

Commonly Asked Questions:

Issues Regarding Your Account:

I do not remember my account password

Please click here! This will take you to our forgot password page and we will be able to assist you further.

My account will not let me log into it

Please click here! This will take you to our account issues page where we will be able to assist you further.

Issues Regarding Uploading Photos:

I cannot figure out how/where to upload photos

Please click here! This will take you to our how & where to upload photos!

I cannot upload any photos

Please click here! This will take you to our issues with uploading photos page. We will be gladly able to assist you further!

Issues Regarding Photo Customization Of A Product!

It will not let me customize my photo

Please click here! This will take you to our photo customization issue page. We would love to be able to assist you further!

I cannot figure out how to customize my photo

Please click here! This will take you to our how to customize a photo page.

Issues Regarding Your Purchased Item

My item says it arrived but it did not

We sincerely apologize your item says it arrived but it has not!

Please click here and we will get your issue resolved promptly!

My item says it is lost in shipping

We sincerely apologize your item says it is lost in shipping!

Please click here and we will get your issue resolved promptly!

I got the wrong item sent to me

We sincerely apologize the wrong item was sent to you!

Please click here and we will get your issue resolved promptly!

My item was not customized properly

We sincerely apologize your item was not customized properly!

Please click here and we will get your issue resolved promptly!

My item arrived broken

We sincerely apologize your item arrived broken!

Please click here and we will get your issue resolved promptly!

Shipping Questions

How long does it take for my item to ship

All purchased items will be shipped within 3 days from when the purchase was made!

Does shipping come with a tracking number

Yes all purchased items will come with a tracking number once the item is shipped!

If you have any issue regarding your tracking number please click here and we would love to assist you further!

Do you offer multiple kinds of shipping

I am sorry we only offer standard shipping at this moment!

Product Pricing Questions

I do not see where your products are priced at

Please click here! This will take you to our help with products pricing page and we will be able to promptly assist you.

I have questions about a priced item

Please click here! This will take you to our questions about priced items page and we will love to answer all of your questions.

Are there any deals that are offered

Absolutely! We offer deals on a daily and weekly basis! Our deals are always listed on our homepage or our deals page!

Please click here for a faster way to get to our deals page!

Are there any sales going on

I bet there are! We usually have a sale going on somewhere on our site! All of our sales are listed on our home page and sales page!

Do not waste the time please click here and it will take you directly to our sales page!

Are there any clearance items

We do sometimes have clearance items! All clearance items are listed on our home page and our clearance items page!

Hurry clearance items do not last long! Please click here and it will take you directly to our clearance items page!

Oh No! We are not perfect! Do you see a bug, typo, or another issues on our site!

See a bug or a type on our site

Please click here! This will take you to our found a bug or typo page!

We thank you greatly for submitting and letting us know our mistake so we can fix it!

Noticed another issue on our site

Please click here! This will take you to our noticed another issue on our site.

We thank you greatly for submitting so we can promptly fix the issue!